ST LOUIS (LALATE) – Lynne Zappone, Popeyes Louisiana Kitchen CTO, battles an Undercover Boss disguise tonight on CBS. Tonight’s Undercover Boss represents the first time that CBS has ever sent a Chief Talent Officer in as the Undercover Boss. A twist develops.
Tonight’s episode is a rebroadcast of a hit telecast from last year. But in a news statement this week, CBS tells viewers that the excitement is still hot on the grill. “Popeyes Louisiana Kitchen – Lynne Zappone, Chief Talent Officer of Popeyes Louisiana Kitchen, the world’s second-largest fried chicken restaurant chain, is frustrated with an employee’s lack of Southern charm behind the counter.” Hence she gladly takes on the coveted role. But an unusual twist occurs. “Also, the Boss is brought to tears by another employee’s generosity”.
The show is produced by Studio Lambert. Stephen Lambert, Eli Holzman and Chris Carlson are executive producers. Lynne told Lisa Mendel in a 2012 news interview that the experience was exhausting.
“It made me feel like I am old…and slow. But it was a wonderful opportunity to understand the employee experience, and to get a sense of the great people working for us–they have such passion for the brand.” But she valued the experience because it informed her how to “create a safe space in the working environment where they can feel they have support.”